Question 1

What steel structure material models are available?

Accepted Answer

Steel structure material models can be discussed against the project's requirements and drawings.

Question 2

Can size, material, color or processing be customized?

Accepted Answer

Yes. Share the drawings and requirements so the applicable scope can be confirmed.

Question 3

Can you provide samples?

Accepted Answer

Yes. Please identify the material or component and the sample requirements.

Question 4

Can you provide technical data or test reports?

Accepted Answer

Yes. Ask which documents are available for the material or project in question.

Question 5

What applications are your materials suitable for?

Accepted Answer

Relevant applications include steel structure buildings, bridges and roads.

Question 6

Do you support OEM or ODM work?

Accepted Answer

Yes. Discuss the requested scope and drawings with the team.

Question 7

How is service life or performance determined?

Accepted Answer

According to the design requirements for the project or component.

Question 8

What is the minimum order quantity?

Accepted Answer

Quantity is discussed according to the buyer's requirements.

Question 9

Is tiered pricing available?

Accepted Answer

Yes. Request a quotation for the required quantity and scope.

Question 10

Does pricing include packing, transport and taxes?

Accepted Answer

These items can be included. Confirm the exact included items in the written quotation.

Question 11

Is pricing available for long-term or bulk orders?

Accepted Answer

Yes. Discuss expected volumes and project requirements when requesting a quotation.

Question 12

Can material or exchange-rate changes affect pricing?

Accepted Answer

Yes. Confirm the applicable quotation and its validity period for each order.

Question 13

Can samples be shipped?

Accepted Answer

Yes. Confirm the destination and shipping arrangements with the team.

Question 14

Are samples charged or refundable?

Accepted Answer

Sample charges may apply. Ask for the fee and refund terms for the specific sample.

Question 15

What is the sample lead time?

Accepted Answer

Sample lead time is generally around one week, subject to the specific sample and confirmation.

Question 16

Can a sample be approved before production?

Accepted Answer

Yes. Confirm the approval process for the specific order.

Question 17

Will samples correspond to the production order?

Accepted Answer

Yes. Confirm the approved specifications in the order documents.

Question 18

What is the production lead time after ordering?

Accepted Answer

Production lead time is generally around one month, subject to confirmed scope and quantity.

Question 19

Is bulk delivery timing stable?

Accepted Answer

Confirm the delivery schedule in the order documents.

Question 20

Does peak season extend the lead time?

Accepted Answer

Confirm the current schedule when placing an order.

Question 21

Can urgent production be arranged?

Accepted Answer

Yes. Contact the team with the required date and scope to confirm feasibility.

Question 22

Can you provide production progress updates?

Accepted Answer

Yes. Discuss the reporting schedule for the order.

Question 23

Do you have a quality control process?

Accepted Answer

Yes. Request the checks relevant to the material or project scope.

Question 24

Can third-party inspection be arranged?

Accepted Answer

Yes. Confirm the inspection scope and arrangements in advance.

Question 25

Can you provide inspection or quality reports?

Accepted Answer

Yes. Confirm the applicable report format and scope for the order.

Question 26

How are material quality issues handled?

Accepted Answer

Affected materials are returned for inspection, the issue is identified, and the material is processed again as needed.

Common questions